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Checklist

Enhance Patient Engagement in Telehealth Sessions

Assess your readiness to meet growing demand and hit revenue targets

Frost & Sullivan forecasts a sevenfold growth in telehealth by 2025. How prepared are you to meet this demand with high-quality customer engagements? Use this checklist to assess your current capabilities in three key areas: streamlined self-service session registration; feedback on opportunities for improvement that enhance patient satisfaction; and identification of opportunities for greater efficiency and compliance.

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With easy-to-fill check boxes indicating whether your current practices are “Good” or “Need to do better,” this checklist offers 13 insightful questions that shed light on potential opportunities for improvement. It will get you thinking about issues like

• How easy it is for patients to register for telehealth sessions
• How high your error rates are involving patient data
• How well you can identify where problems exist in your processes
• How easy it is for you to respond to audit requests
• And more

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