Revamping Your Know-Your-Customer Approach with the Latest Techniques - Insights From ABBYY

Reimagine Your KYC Strategy

Cheryl Chiodi

February 11, 2021

Fraudsters spent much of 2020 focused on intercepting government stimulus programs and upping their game to make illicit gains from enhanced unemployment benefits. There was also an increased focus on phishing attacks targeting “digital newbies, those who were previously inexperienced with online digital services and who were compelled to go online for services that were previously carried out in person.

With the attention now turned from the “shiny metal objects” that the pandemic presented fraudsters with, financial institutions must turn their attention to ensuring that 2021 doesn’t reach new record highs for fraud while simultaneously creating proactive communication strategies to educate their new digital client base on strengthening security hygiene practices. However, the very same technology that is supposed to alleviate strained resources and reduce friction for these “digital newbies” may be the catalyst for allowing opportunistic criminals to carry out thousands of under-the-radar attacks.

Are you reducing friction for new account opening or opening doors for illicit actors?

Financial institutions are under pressure to deliver a seamless KYC compliance process and technology strategy in an increasingly competitive, open banking marketplace. The goal for new account opening is to simplify the experience, as it can set the expectations for the banking relationship moving forward. However, easier processes have increased application fraud up to $2.7 billion with stolen or fake identities, according to a study by AITE Group .

Onboarding can often be the gateway to money laundering and other fraud because customer-facing workers are conducting transactions with people they’ve never seen and with documents they never physically handled, all while working from their computers at home. There may be gaps in the process that can create vulnerabilities for attacks because it involves many human touches. Also, fraudsters go through pains to ensure they know transaction limits and thresholds so that they can stay under the radar.

Know Your Customer (KYC) and tech strategy need to evolve

Chief information security officers (CISOs) and risk and compliance officers need to reimagine their KYC compliance strategy to ensure their fraud teams stay ahead of the fraudsters. KYC verification steps are often seen as customers’ obstacles, adding friction, which creates churn, sending them towards the competition. As financial institutions race to be as frictionless as possible, security cannot be sacrificed.

Another area that can cause a great deal of friction is manual document review. Not only is it cumbersome and error-prone, it is expensive, with some estimates saying each document can cost as much as $1.25 to handle. And document scans are no obstacle for fraudsters, as there is an abundance of photoshopping services that easily create a document scan, and even offer to combine them with a real selfie picture.

Respond with intelligent process automation

To address the challenge of complying with anti-money Laundering (AML) regulations, maintaining KYC compliance , and thwart the evolving threat from fraudsters, financial institutions need a multi-front battle plan that addresses people, processes, and documents. First, you must have a means of scrutinizing documents to detect the signs of attempted fraud. Second, you need visibility into processes that enables continuous monitoring for irregularities that could indicate fraudulent behaviors. Third, you need insight into the ways that people are interacting with the processes and the documents that could indicate suspicious behavior. This approach will arm financial institutions with the insights needed to protect their institutions both from fraud and from regulation violations.

Click here

Intelligent automation is a new approach to KYC/AML, using the latest Intelligent Document Processin�g technologies to deliver key capabilities that provide banks with the tools they need:

Validation of customer onboarding documents—both structured and unstructured—and their content at the point of entry
Intelligent extraction of content from those documents that can be validated and/or flagged as suspicious
Process discovery that reveals patterns of suspicious behavior between people and documents and gaps in processes that can create vulnerabilities for attack

When applied to fraud prevention, Digital Intelligence offers financial institutions the tools they need to meet compliance requirements and stay one step ahead of criminals while avoiding the pitfalls of manual approaches that cannot keep pace with or scale to meet the challenge.

Define your KYC plan and put it to action with an intelligent automation platform. Learn more here .

Intelligent Automation Financial Services

Cheryl Chiodi

First name*

E-mail*

Сountry*

СountryAfghanistanAland IslandsAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelgiumBelizeBeninBermudaBhutanBoliviaBonaire, Sint Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBritish Virgin IslandsBrunei DarussalamBulgariaBurkina FasoBurundiCambodiaCameroonCanadaCape VerdeCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos (Keeling) IslandsColombiaComorosCongo (Brazzaville)Congo, (Kinshasa)Cook IslandsCosta RicaCroatiaCuraçaoCyprusCzech RepublicCôte d’IvoireDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEthiopiaFalkland Islands (Malvinas)Faroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard and Mcdonald IslandsHoly See (Vatican City State)HondurasHong Kong, SAR ChinaHungaryIcelandIndiaIndonesiaIraqIrelandIsle of ManIsraelITJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKorea (South)KuwaitKyrgyzstanLao PDRLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacao, SAR ChinaMacedonia, Republic ofMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesia, Federated States ofMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNetherlands AntillesNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorthern Mariana IslandsNorwayOmanPakistanPalauPalestinian TerritoryPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarRomaniaRwandaRéunionSaint HelenaSaint Kitts and NevisSaint LuciaSaint Pierre and MiquelonSaint Vincent and GrenadinesSaint-BarthélemySaint-Martin (French part)SamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint Maarten (Dutch part)SlovakiaSloveniaSolomon IslandsSouth AfricaSouth Georgia and the South Sandwich IslandsSouth SudanSpainSri LankaSurinameSvalbard and Jan Mayen IslandsSwazilandSwedenSwitzerlandTaiwan, Republic of ChinaTajikistanTanzania, United Republic ofThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkeyTurks and Caicos IslandsTuvaluUgandaUkraineUnited Arab EmiratesUnited KingdomUnited States of AmericaUruguayUS Minor Outlying IslandsUzbekistanVanuatuVenezuela (Bolivarian Republic)Viet NamVirgin Islands, USWallis and Futuna IslandsWestern SaharaZambiaZimbabwe

I have read and agree with the Privacy policy and the Cookie policy .
I agree to receive email updates from ABBYY Solutions Ltd. such as news related to ABBYY Solutions Ltd. products and technologies, invitations to events and webinars, and information about whitepapers and content related to ABBYY Solutions Ltd. products and services.

I am aware that my consent could be revoked at any time by clicking the unsubscribe link inside any email received from ABBYY Solutions Ltd. or via ABBYY Data Subject Access Rights Form .

Referrer

Last name

Query string

Product Interest Temp

UTM Campaign Name

UTM Medium

UTM Source

ITM Source

GA Client ID

UTM Content

GDPR Consent Note

Captcha Score

Page URL

Connect with us

Some Tips

Revamping Your Know-Your-Customer Approach with the Latest Techniques - Insights From ABBYY